Refund and Returns Policy

Return and Refund Policy

At Bilal Electric Store, we strive to ensure that our customers are fully satisfied with our high-quality electrical products. If you are not completely satisfied with your purchase, we offer a fair and simple return and refund process.

Return Policy

Eligibility for Returns:

• • You have 30 days from the date of delivery to return a product.

• • The item must be unused, in its original packaging, and in the same condition that you received it.

• • Products that have been damaged due to improper use, incorrect installation, or regular wear and tear are not eligible for return.

How to Initiate a Return:

 Contact Us: 

 Reach out to our customer service team by calling us at: 03059444597, (042) 37630487, (042) 37634620 within the 30-day period to request a return authorization.

Return Shipping: 

  Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service and purchasing insurance.

Return Inspection:

   After we receive the returned item, it will be inspected to ensure it meets our return conditions.

Refund Processing:  

 If the return is approved, a refund will be issued to your original payment method within 7-10 business days.

Exchanges

If you receive a defective or damaged product, please contact us within 7 days of receiving